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Care Coordinator

Irvine, CA, USA

Position responsibilities:

Act as the first point of contact with inquiring surrogates to help candidate understand the requirement, process, and benefits.

Support as needed in regards recruit new gestational surrogates to complete the Application and Preliminary Screening Process.

Act as counselor and educator to prospective surrogates on each aspect of the surrogacy process in a professional manner, by phone consultations, emails, video conferences.

Travel to fertility centers, hospitals, and other locations as necessary to provide support during appointments. Travel varies based on the engagement and may be local, regional or national.

Provide regularly/continuous emotional and social support to the surrogates, resolve issues for surrogate candidates and intended parents to ensure they feel supported, comfortable, and well cared for.

Deliver the highest standard of service and a supremely courteous and professional experience

Work closely with Surrogate Case Manager on matching and case management

Required skills:

Strong execution ability
Strong communication skills, customer service, and organization
Familiarity with Windows operating systems
Willingness to learn about surrogacy and infertility
Ability to network and cultivate relationships
Available to work flexible hours & overtime when needed.
Passion for helping people


Associate or bachelor’s degree, Psychology related major would be plus.
Former surrogate mom or Surrogate Coordinator
Good command in English, Spanish speaker would be a plus
3-year + experience preferred

Job Type: Full-time


Physiological therapy in medical industry: 1 year (Preferred)
Surrogacy: 1 year (Preferred)

English and Spanish (Preferred)
Additional Compensation:

Work Location:

One location

Health insurance
Dental insurance
Paid time off
Work authorization:

United States (Required)

About Us

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Founded by a group of surrogacy advocates who have years of experience in the surrogacy and IVF industry, PrimeSurro’s mission is to help intended parents fulfill their family destiny and help surrogates answer their calling to helping change lives forever. 

PrimeSurro is proud of our industry-leading, crystal clear compensation & benefit package. One of the highest in the industry, our compensation is coupled with a comprehensive professional supporting team who pay the utmost attention to detail and demonstrate expertise and consideration throughout the journey.  


Our surrogates experience a life altering, gratifying and treasured experience with our program while our intended parents get unmatched guidance, and they finally experience the ultimate joy of parenthood. 

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